Refund policy

Last updated: 26 June 2026

At Five Grand Stereo, we want you to be happy with your purchase.

Physical products

If you purchase physical merchandise directly from this website, you may have the right to cancel your order within 14 days of receiving it under UK consumer law.

To exercise this right, please contact us using this form before returning your item.

Returned items must be unused, in their original condition and, where reasonably possible, in their original packaging. Unless the item is faulty or we have made an error, you are responsible for the cost of returning the item.

Refunds will normally be made to your original payment method within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been returned.

If an item arrives damaged, is faulty or is not as described, please contact us as soon as possible. We will work with you to arrange an appropriate remedy, which may include a replacement, repair or full refund in accordance with your statutory rights.

Digital products

Due to the nature of digital products, we do not offer refunds once a download or access to digital content has begun, except where the product is faulty, not as described or where you are otherwise entitled to a refund under applicable law.

By purchasing a digital product, you agree that delivery will begin immediately and acknowledge that, once delivery has started, you lose your statutory right to cancel the purchase.

Third-party purchases

This Refund Policy applies only to products purchased directly from this website. Purchases made through third-party retailers or platforms are subject to the refund policies of those retailers or platforms.

Contact

If you have any questions about this Refund Policy, please contact:

Zip Mediaworks Ltd
147 Station Road
North Chingford
London E4 6AG
United Kingdom

You can email us using this form.

Governing law

This Refund Policy is governed by the laws of England and Wales. Any dispute relating to this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.